Shit Food, shit service

A friend recently has a really shitty experience at a restaurant that shall remind nameless. She was having dinner with another friend, but as she ate the dish that she ordered, she discovered a metallic 'thing' in the food. Naturally, that metal piece is not meant to be part of the dish.

Calling over the manager / owner of the restaurant, he quickly took the dish away, and explained that he has seen it before and it's not big deal. I wasn't at the 'crime scene' until later. And the second round of 'confrontation' ensued.

He kept on telling us to go to the hospital and do a checkup. It there was indeed something, come back and complain, and if there was nothing, then everything is fine. Right, thanks for that, but who's going to pay for it? Besides, it's not the eating that is at fault, it's the fact that that metal piece is in the dish that's unacceptable.

I don't believe it's a matter of physically eating the thing that scared my friend. I think she's psychologically traumatized by the whole ordeal. She was on the verge of crying. I could see the tears in her eyes. Her boyfriend arrived later to comfort her, that's about the only thing that has gone right at the restaurant.

I did not eat, nor seen the dish, but the way the owner was acting is totally unreasonable. Basically, he was making all sort of excuses.

It almost resemble things that you hear on the news, like nails in McDonald's food or something. Whereas McDonald's at least has some sort of complain hotline. A small restaurant that my friend went to doesn't.

I couldn't offer much help at the scene. Arguing with the owner is not going to do much help. What I figured out afterwards is complaining to the Health Department. I think the department will has to take all complaints seriously. Whether they will actually do something about it, I don't know, but at least she should let them know.

Poor girl, not the best year she had. Falling down the stair some months ago, and now this. Maybe she will have a better year next year.